Terms of Service

Terms of Service

These Terms of Service govern your use of the Veyra London website and your purchase of any products from us.

“Veyra London” is the trading name of Viet E-commerce, registered at Trasmolenlaan 12, 3447 GZ Woerden, Netherlands. Company Number: KVK 96963581. VAT Number: NL005240549B24. DUNS Number: 473425468.

1. Using Our Website

By using this website, you agree to these Terms of Service. You must be at least the age of majority in your country of residence to make a purchase.

2. Prices, Currency and Taxes

  • All prices shown on our website are displayed in GBP (£).
  • If your delivery address is in the United Kingdom, VAT may be collected by UK customs on arrival, depending on order value.
  • Product prices shown on the website do not include import duties or local taxes unless stated otherwise.

3. Shipping Origin

Orders are fulfilled from our logistics partners located in the Netherlands and Asia. The exact shipping location depends on stock availability.

4. Import Duties and Customs

  • International orders may be subject to import duties, customs fees or taxes charged by your local authority.
  • These charges are the responsibility of the customer.
  • For UK customers, orders originating outside the UK may be subject to VAT and handling fees upon arrival.

5. Orders and Payment

  • You agree to provide accurate and complete billing and shipping information.
  • We reserve the right to cancel or refuse any order if suspicious or fraudulent activity is suspected.
  • Payment is taken securely at checkout using approved payment providers.

6. Product Information

We aim to display product images and descriptions as accurately as possible, but variations in colour or appearance may occur depending on your device.

7. Returns and Refunds

Our full Returns & Refunds policy forms part of these Terms. You can read it here:

View Returns & Refunds Policy

8. Limitation of Liability

  • We are not responsible for delays caused by carriers, customs processing or events outside our control.
  • We are not liable for indirect, incidental or consequential losses.
  • Our total liability for any claim related to your purchase is limited to the amount you paid for the product.

9. User Behaviour

  • You must not misuse our website, interfere with security features or engage in harmful or unlawful activity.
  • You may not reproduce, copy or exploit any part of the website without written permission.

10. Personal Information

Your personal information is handled according to our Privacy Policy.

11. Changes to these Terms

We may update these Terms occasionally. Continued use of the website indicates acceptance of any changes.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

13. Contact Information

Company Information

Trade Name: Veyra London
Company Name: Viet E-commerce
Business Address: Trasmolenlaan 12, 3447 GZ Woerden, Netherlands
KVK: 96963581
VAT Number: NL005240549B24
DUNS Number: 473425468