Return and Refund Policy

Returns & Refunds

We want you to be happy with your purchase. If you change your mind or if something is not as expected, this page explains how returns, refunds and exchanges work.

Legal Right to Cancel

You have a 14-day legal right to cancel from the day after delivery. Our store extends this to 30 days.

Return Period

You can return items within 30 days from the date you receive your order.

  • Items must be unused, unworn and in their original packaging.
  • All original tags and labels must still be attached.
  • Returns received after 30 days from delivery may not be accepted.

Return Address

You can send your return directly to the following address:

Veyra London – Returns
Yuantong Express Building
No. 409, Suxi Town
Yiwu City, Zhejiang
China

How to Return an Item

You may return your order by sending it to the return address above. To help us process your return smoothly, we recommend the steps below:

  • Include your order number and contact details inside the parcel.
  • Package the items securely to avoid damage in transit.
  • Keep your postage receipt and tracking number until your refund or exchange is completed.
  • If you need help, you can email us at info@veyralondon.com before sending your parcel.

Return Shipping Costs

  • Change-of-mind returns: If you are returning an item because you no longer want it, the customer pays the return shipping cost.
  • Faulty or incorrect items: If an item is faulty, damaged on arrival, or you received the wrong item, the store pays or reimburses reasonable return shipping costs.

Refunds

Once we receive your returned items, we will inspect them and process your refund.

  • Refund issued within 14 days after receiving goods or proof of return.
  • Refunds are made to the original payment method.
  • We do not charge any restocking fees.

Please note that the time it takes for the funds to appear in your account may depend on your payment provider.

Exchanges

If you would like to exchange an item for a different size, colour or product, please email us at info@veyralondon.com with your order number and the details of the item you would like instead. We will let you know the next steps and availability.

Order Cancellations

  • If you wish to cancel your order, please email us at info@veyralondon.com as soon as possible.
  • If your order has not yet been dispatched, we will cancel it and issue a refund.
  • If your order has already been dispatched, you can still cancel by returning the goods within the 30-day period, following the return steps above.

Damaged or Incorrect Items

  • If you receive a damaged item or an item that is not what you ordered, please contact us at info@veyralondon.com as soon as you can.
  • Where possible, include clear photos of the issue and your order number.
  • We will arrange a replacement or a refund, and the store will pay or reimburse reasonable return shipping costs for faulty or incorrect items.

Customer Service

If you have any questions about returns, refunds or exchanges, our customer service team is here to help.

Information about the company

Trade Name: Veyra London
Company Name: Viet E-commerce
Business Address: Trasmolenlaan 12, 3447 GZ Woerden, Netherlands
KVK (NL Chamber): 96963581
VAT Number: NL005240549B24
DUNS Number: 473425468